Privacy Policy

Effective Date: 13/07/2026

Glass Polishing & Resurfacing

ABN: 37 867 624 402

This Privacy Policy describes how Glass Polishing and Resurfacing ("we", "our", "us") collects, uses, and safeguards your personal information when you visit and interact with our website:

www.glasspolishresurface.com.au

We are committed to delivering the highest level of customer service and protecting your personal data in strict accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

You are welcome to browse our website anonymously without revealing any personal details.
However, to access certain features, request specific services, or complete actions, you may be required to submit personally identifiable information (such as your name, contact details, or account credentials).

This typically occurs when you:

  1. Request a service quote or book a job

  2. Submit an inquiry through our contact forms or via email

  3. We only gather personal data that is reasonably necessary for, or directly related to, our primary business functions and activities.

2. Use of Your Personal Information

For the purposes of website performance analysis and statistical tracking, we may collect non-identifiable system information from visitors. This data includes:

  1. Your browser type, version, and preferred language

  2. Your operating system

  3. The pages you access on our site, along with the duration of your visit

  4. The referring web address that directed you to our site

  5. Geographic location based on your IP address

Your personally identifiable information may be used by us to:

  1. Deliver the products or services you have requested

  2. Respond to your feedback, questions, or inquiries

  3. Process invoices and secure payments

  4. Improve our website's functionality and elevate the customer experience

  5. Send you promotional updates, special offers, or relevant business news (only where you have provided explicit consent)

3. Disclosure of Personal Information

We value your trust and will never sell, rent, lease, or trade your personal information to third parties. We may, however, disclose your information under the following limited circumstances:

  1. To trusted third-party service providers who assist us in operating our business (e.g., IT support, marketing assistance, or payment processing)

  2. When legally required or authorized to do so by regulatory authorities or law enforcement

  3. To defend the rights, safety, property, or security of our business, our clients, or others

  4. Any third-party contractors we engage are legally and contractually obligated to handle your information securely and strictly in accordance with applicable Australian privacy laws.

4. Security of Personal Information

We employ industry-standard physical, electronic, and administrative safeguards to protect the personal information we hold against:

  1. Misuse, interference, and loss

  2. Unauthorized access, alteration, or disclosure

  3. While we make every reasonable effort to keep your personal data secure, please be aware that no data transmission over the internet or method of electronic storage can be guaranteed as 100% secure.

5. Access and Correction

Under Australian privacy laws, you have the right to:

  1. Request access to the personal information we currently hold about you

  2. Request corrections to any of your personal details that are inaccurate, incomplete, or out of date

If you wish to make an access or correction request, please contact us directly using the contact details provided in Section 8.

6. Cookies and Website Tracking

Our website may utilize cookies and similar digital tracking technologies to:

  1. Optimize website speed and overall performance

  2. Personalize and customize your browsing session

  3. Monitor and analyze visitor traffic flows and usage patterns

  4. You can manage or disable cookies through your web browser's settings; however, please note that turning off cookies may prevent some features of our website from functioning correctly.

7. Third-Party Links

Our website may contain links to external, third-party websites for your convenience. We do not control, endorse, or assume responsibility for the content or privacy practices of these external sites. We strongly advise you to read the privacy policies of any third-party websites before providing them with your personal information.

8. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you would like to exercise your right to access or update your personal information, please get in touch with us:

Glass Polishing & Resurfacing

ABN: 37 867 624 402

Phone: 0410 849 649

Email: admin@glasspolishresurface.com.au